RISE accomplishes Transparency
14.04.2023 | Article of Ilsenburger Grobblech
With RISE ("Ramp Up Ilsenburg Service Excellence"), we are addressing our customers' criticism of punctuality and transparency in our order processing. Through many different measures we want to ensure that in the future our high product quality is accompanied by a equally high level of service.
Our first success is an absolute innovation in the steel sector: the tracking of rail cars. With immediate effect, the current location of the wagons en route carrying our heavy plates can be displayed online on a map on our eService platform.
Over 90% of all DBcargo wagons used by ILG send their exact position several times a day. As the first partner of DBcargo, we use this GPS data to increase our delivery performance and thus customer satisfaction. Reliable information to our customers can now be given easily, quickly and safely.