Service
In addition to high-quality products, you can rely on a cooperative partnership and excellent service quality. We meet our commitment to support our customers beyond the mere product offering with a range of tools and services that make everyday work easier. Electronic data interchange (EDI), for example, ensures that process and product data is communicated more quickly and with fewer errors. The eService platform offers a comprehensive information base for our customers. We organize the smooth running of truck shipments via the Velosa internet platform, where suppliers and carriers can book time slots for picking up goods and avoid unnecessary waiting times.
eService
In addition to your personal contact person, our web-based eService provides you with a detailed order overview showing all processes and deliveries already completed. The portal contains process-related documents such as order confirmations, certificates, delivery notes, and invoices. For current orders, eService provides you with a detailed production status, which can be customized and offers both an item-related view and a piece-related display. When shipping heavy plates by rail, it is also possible to track the rail cars, giving you a precise overview of the transport progress of your delivery.
Our eService platform provides you with a quick and reliable overview of the status of your orders. Please contact us for your personal access to our eService.
Integrated Management
The principles for quality, occupational safety, and environmental protection management developed as part of our Integrated Management System (IMS) ensure the high quality of our heavy plates and the satisfaction of our customers. Compliance with and optimization of these principles are regularly reviewed by internal and external observers.
